IRC log of #schooltool for Thursday, 2013-03-28

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th1amenesis: ayt?16:28
menesisth1a: yes16:36
th1aAny ideas about this off the top of your head:16:36
th1aWe have one CanDo site that updated and now can't start their SchoolTool.  paste.log says:16:36
th1aImportError: cannot import name IStudentIEP.16:36
menesisth1a: I see no problem with IStudentIEP. there must have been a different error before.16:45
th1aWell... might they just not have a certain package installed somehow?16:45
menesisno, if they use released packages, they had dependencies right16:49
th1aIn general why would you get import errors.16:49
th1aWhat package has IStudentIEP?16:50
th1aIs there any way we can get a traceback?16:50
th1aShould the whole thing be in paste.log?16:50
menesisthere is one use of it in schooltool.virginia 0.6, but that release depends on schooltool.cando >= 0.6 (iep appeared there in 0.5)16:51
menesisyes tracebacks are in the paste.log16:52
th1aOK, so we should ask for that.16:52
menesisI cannot deduct anything else from one line16:54
th1amenesis, I forwarded the log to you.17:26
menesisth1a: I can't understand what could be wrong there :(17:38
th1aIs there any particular command to run to just double check that the right packages are installed?17:41
menesisapt-cache policy python-schooltool.cando python-schooltool.virginia17:48
menesiswould show what versions of packages are installed and from where17:48
menesis(emailed this)17:49
th1aOK, thanks.17:49
th1aGood call with the python command line.17:50
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th1areplaceafill:  We're waiting for some more debug info on this CanDo that won't start.19:15
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replaceafilldwane's output is the same i get in the aps server19:46
replaceafillexcept the import error19:46
replaceafillhe's using i38619:48
replaceafillaps uses amd6419:48
th1aThat shouldn't matter.19:55
th1areplaceafill:  Well something serious is missing if he can't import the interface just from python.19:56
replaceafillmaybe the upgrade didn't finished correctly...20:06
th1aYes, should he just re-run it?20:06
replaceafilli'm looking for a command that tells you if you have broken packages but can't find it20:07
th1areplaceafill:  Perhaps just try update & upgrade again?20:16
replaceafillth1a, yeah, we should try that20:17
replaceafillit's hard for me to debug this without actually messing with the server :D20:17
th1aSeveral times, but tried again with same results.  Is there a force that makes apt reinstall packages?21:03
th1a(that's Dwayne's response)21:03
th1aShould he uninstall and reinstall?21:04
replaceafillsudo apt-get install --reinstall <package>21:05
replaceafilli think21:05
th1aWhich package do we think is the problem?21:07
replaceafillvirginia is in: python-schooltool.virginia21:09
th1aForwarded his reply, replaceafill.21:19
replaceafilli don't see anything wrong in the output of those21:22
replaceafillThe following package was automatically installed and is no longer required:21:23
replaceafilli don't think that's important...21:23
replaceafilli could set up a precise i386 vm and try21:24
replaceafilli don't think he'd be comfortable with me logging into his server...21:26
th1aWell, he seems relatively adept, so maybe you can chat with him.22:11
th1areplaceafill:  I'm going to see if we can work this out via chat.22:14
replaceafillth1a, ah ok22:14
replaceafill(sorry that i don't notice your messages)22:14
replaceafilli wonder how can i tell unity to ballon everything in irc22:15
th1aI didn't call out your name.22:15
th1areplaceafill:  Do you mind doing tomorrow morning?22:43
replaceafillth1a, no22:46
th1aOK.  We'll get a time set up.22:46
replaceafillan i'm 2 hours behind you ;)22:46
replaceafillbut it's ok, i can get up early22:47
replaceafilli'm more worried about how to troubleshoot this properly...22:47
replaceafillit's like cando not being there, but virginia is...22:47
th1a9:00?  What time is that for you?22:47
replaceafill7 am22:48
th1aI've been saying you're one hour early but it is two.22:48
th1aLet's say 9:30.22:48
th1aI think some files are missing.22:52
th1awtf else could it be?22:52
th1aI'd just uninstall and reinstall next.22:52
th1aHe seems to be halfway adept at Linux so we can just tell him what to do in the terminal.22:53
th1amaybe even screenshare.22:53
replaceafillit could be a "python path" problem22:54
replaceafillwe'll see22:54
th1aSee you tomorrow then.22:54
replaceafillsee u th1a22:55
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